1. Terms and Conditions for New Age Canada Inc.

1.1. Introduction

By accessing and utilizing the website of New Age Canada Inc. (“we,” “our,” “us”) located at https://newagecanada.com/ (the “Website”), you, the user (“you,” “your,” “Purchaser”), agree to comply with and be bound by the following Terms and Conditions. Should you not agree to these terms, you are advised to refrain from using our Website.

1.2. Use of Website

Your use of this Website must be lawful and compliant with all applicable local, national, and international laws and regulations. Any unlawful use is strictly prohibited and may result in immediate termination of access to the Website.

1.3. Intellectual Property

All content, trademarks, logos, and images displayed on this website are the exclusive property of New Age Canada Inc. or are used with appropriate authorization. This includes – but is not limited to – graphics, product descriptions, brand logos, and proprietary designs.

All intellectual property belonging to our brand partners and suppliers remains their sole property and is used on our site with permission or in accordance with commercial distribution agreements.

Unauthorized reproduction, distribution, or use of any content from this website is strictly prohibited without the explicit written consent of New Age Canada Inc. or the respective rights
holder.

2. Shipping Policy

2.1. Shipping Locations

New Age Canada Inc. currently ships to the following locations:

  • Canada: Nationwide, including all provinces and territories.

Note: We do not currently offer shipping to any other countries outside of Canada at this moment.

2.2. Shipping Methods and Carriers

We primarily offer Expedited Shipping as our default option to ensure fast delivery times. However, in certain regions where expedited shipping is not available, we will use Standard Shipping instead. Our trusted carriers include:

  • Canada: UPS, Purolator, Canpar, FedEx, GLS, UniUni and other local carriers based on the destination.

Expedited Shipping: Where available, expedited shipping is prioritized to ensure quicker delivery times.

Standard Shipping: If expedited shipping is unavailable in your region, your order will be shipped using standard shipping, which typically takes longer but still ensures timely delivery.

2.3. Shipping Costs

New Age Canada Inc. is pleased to offer free shipping on all orders with no minimum purchase requirement.

2.4. Order Processing Time

Orders placed before 4:30 PM EST (Eastern Standard Time) on business days (Monday to Friday) are typically processed and dispatched the same day. Orders placed after this cutoff time or on weekends and holidays will be processed the next business day.

High-Volume Periods: During peak periods (e.g., holidays, promotional sales), processing times may extend by 1-2 business days. We will notify you if we expect significant delays.

2.5. Delivery Timeframes

Delivery times vary based on the shipping method used and the destination:

  • Canada:
    • Standard Shipping: 2-3 business days
    • Expedited Shipping: 1-3 business days

Note: These are estimated delivery times provided by our carriers and may be affected by factors such as weather conditions, carrier delays, and border crossing.

2.6. Order Tracking

Once your order has been shipped, you will receive an email confirmation containing a tracking number. You can use this tracking number to monitor the status of your shipment:

  • Tracking via Email: Follow the tracking link provided in your shipping confirmation email.
  • Tracking via Website: Visit our “Track Order” page on newagecanada.com  and enter your tracking number to see the current status of your shipment.

2.7. Shipping Restrictions

We do not ship to P.O. boxes, APO/FPO addresses, or any addresses within restricted zones. If your shipping address is a P.O. box or an APO/FPO address, we will contact you to request an alternative address. Failure to provide an alternative address will result in the cancellation of your order.

2.8. Lost, Stolen, or Damaged Shipments

If your shipment is lost, stolen, or damaged during transit, you must notify us within 48 hours of receiving your order (or within 48 hours of the expected delivery date if your shipment was not received). We will initiate an investigation with the carrier to locate your package or file a claim for damages. If necessary, we will send a replacement at no additional cost to you.

2.9. Incorrect Shipping Information

It is the responsibility of the customer to ensure that the shipping information provided at checkout is accurate. If you realize that you have provided incorrect shipping details, please contact us immediately at info@newagecanada.com.

Incorrect Address: If your order has already been shipped, we will attempt to reroute the package. If the package is returned to us due to incorrect shipping information, we will process a refund minus any shipping costs.

2.10. Changes to Shipping Policy

This Shipping Policy may be updated from time to time to reflect changes in our shipping practices, carrier options, or other operational needs. Any changes will be posted directly on this page.

3. Return and Refund Policy

3.1. Return Eligibility

At New Age Canada Inc., we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a 30-day return window for eligible products. To be eligible for a return:

To be eligible for a return

  • The product must be unused, in its original condition, and in its original packaging.
  • Non-Returnable Items: Custom products and Personal Protective Equipment (PPE) cannot be returned.

Non-Returnable Items Include:

  • Custom or special-order products.
  • Personal Protective Equipment (PPE).
  • Battery-powered devices (e.g., smoke or carbon monoxide alarms).
  • Opened filters, respirator cartridges, or air quality components.

Products that do not meet these criteria may not be eligible for a refund or exchange.

3.2. Return Process

To initiate a return, please follow these steps:

Submit a Return Request

Complete our Return Request Form, or email us at info@newagecanada.com with your order number, reason for return, and any supporting documentation (such as photos of damaged items).

3.3. Return Shipping Costs

  • Defective/Damaged Products: If you are returning a product due to a defect or damage incurred during shipping, New Age Canada Inc. will cover the return shipping costs. Please contact us before shipping the item.
  • Other Returns: For all other returns, we can provide a return label for convenience, typically at a flat rate of $10, which will be deducted from your refund.

3.4. Refunds

Refunds will be processed within 7 business days of receiving and inspecting the returned item. Refunds will be issued to the original payment method used during checkout. You will receive an email confirmation once your refund has been processed.

  • Partial Refunds: If the returned product is not in its original condition, or if there are missing parts or accessories, a partial refund may be issued at our discretion.

3.5. Late or Missing Refunds

If you haven’t received a refund after 7 business days, please:

  • Check your bank account and credit card statement.
  • Contact your credit card company or bank, as processing times may vary.
  • If you’ve done all of this and still haven’t received your refund, please contact us at info@newagecanada.com for further assistance.

3.6. Exchanges

We do not offer direct exchanges. If you need a different product or size, please return the original item for a refund and place a new order for the desired product.

3.7. Sale Items

Sale items are eligible for return and refund under the same terms as regularly priced items, subject to the conditions outlined in this policy.

3.8. Non-Returnable Items

The following items are not eligible for return:

  • Custom Products: Items that have been personalized, made-to-order, or specially sourced for your request.
  • PPE (Personal Protective Equipment): Due to health and safety regulations, PPE cannot be returned.
  • Battery-Powered Devices: Products such as smoke and carbon monoxide alarms are not returnable once shipped.
  • Filters and Air Quality Components: Includes opened air filters, respirator cartridges, or similar items that affect air quality.

3.9. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@newagecanada.com. Provide your order number and photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

3.10. Return Address

Returns should be sent to the address provided by our customer service team when you request a return number.

3.11. Contact Information

If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us at info@newagecanada.com.

3.12. Changes to Return and Refund Policy

We reserve the right to update this Return and Refund Policy as needed. Any changes will be posted on this page, and the “Effective Date” will reflect the date of the latest update.

4. Payment Terms

4.1. Payment Methods

New Age Canada Inc. accepts a variety of payment methods to ensure a seamless checkout experience:

  • Credit Cards: Visa, MasterCard, American Express, JCB, UnionPay, Discover.
  • Digital Payments: Apple Pay and Google Pay are accepted on select products.
  • Other Methods:Additional payment options may be available depending on your location and the nature of your order. Please refer to the checkout page for the most up-to-date options.

4.2. Payment Timing

All payments must be made in full at the time of purchase. We do not offer deferred payment options or credit terms. Orders will not be processed or shipped until payment has been received and verified.

4.3. Currency

All transactions are processed in Canadian Dollars (CAD)

4.4. Taxes and Duties

Canadian Orders: Applicable taxes (HST, GST, PST, QST) will be calculated and added to your order at checkout based on your shipping address

4.5. Payment Security

We are committed to ensuring the security of your payment information. Our Website uses industry-standard SSL encryption to protect your data during transmission. Additionally, we do not store credit card information on our servers; all payment information is securely processed by our payment gateway provider.

4.6. Payment Issues

If your payment is declined or cannot be processed, you will be notified immediately at checkout. Orders will not be processed until a valid payment has been received. If you encounter issues with your payment, please contact your bank or credit card provider.

4.7. Invoice and Receipts

An order confirmation will be sent to your email address immediately after your purchase. The final invoice, including any applicable taxes and shipping charges, will be provided upon shipment of the product. If you require a printed invoice, please contact us at info@newagecanada.com.

4.8. Payment Disputes

If you believe there is an error with your payment or have a dispute, please contact us before the order is shipped. Once an order has been shipped, the dispute will be handled in accordance with our Return and Refund Policy.

4.9. Refunds and Credits

Refunds will be processed following the inspection and approval of returned goods. A refund notice and credit note will be sent to you via email. Refunds may take up to 7 business days to appear on your credit card, depending on your bank’s processing times.

4.10. Fraud Prevention

New Age Canada Inc. reserves the right to refuse or cancel any order if fraud or unauthorized or illegal activity is suspected. We may contact you to verify your payment information before processing your order. If we suspect any fraudulent activity, your account may be suspended, and orders may be canceled.

4.11. Changes to Payment Terms

We reserve the right to update our Payment Terms at any time. Any changes will be reflected on this page.

4.12. Contact Information

For any questions or concerns regarding your payment or these Payment Terms, please contact us at info@newagecanada.com.

5. Privacy Policy

5.1. Introduction

New Age Canada Inc. (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the methods through which we collect, utilize, disclose, and safeguard your information when you engage with our Website.

5.2. Information We Collect

  • Personal Information: We may collect personal information including, but not limited to, your name, email address, phone number, shipping address, payment information, and purchase history when you place an order or create an account on our Website.
  • Non-Personal Information: We may also collect non-personal information via standard website tracking technologies to improve our Website, analyze trends, and manage the site.

5.3. How We Use Your Information

  • Order Processing: We use your personal information to process and fulfill your orders, including providing order confirmation and shipment details.
  • Customer Support: We use your contact information to respond to inquiries and provide customer service.
  • Marketing Communications: We may use your email address to send promotional materials, newsletters, and updates regarding our products and services. You may opt out of such communications at any time.
  • Website Improvement: Non-personal information is used to enhance website functionality and user experience.

5.4. How We Share Your Information

We may share your information with third-party service providers who assist us in operating our Website, conducting our business, or providing services to you. These third parties are obligated to keep your information confidential and to use it only as necessary to perform their functions.

5.5. Cookies and Tracking Technologies

Our Website employs cookies and other tracking technologies to enhance user experience, deliver personalized content, and analyze website traffic. You may adjust your cookie preferences through your browser settings.

5.6. Data Security

We implement robust security measures, including SSL encryption, firewalls, and secure payment processing, to protect your personal information. Your data is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

5.7. Your Rights

You are entitled to access, correct, or request the deletion of your personal information. Additionally, you may opt out of marketing communications at any time. To exercise these rights, please contact us at info@newagecanada.com.