1. Return Eligibility

At New Age Canada Inc., we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a 30-day return window for eligible products. To be eligible for a return:

To be eligible for a return

  • The product must be unused, in its original condition, and in its original packaging.
  • Non-Returnable Items: Custom products and Personal Protective Equipment (PPE) cannot be returned.

Non-Returnable Items Include:

  • Custom or special-order products.
  • Personal Protective Equipment (PPE).
  • Battery-powered devices (e.g., smoke or carbon monoxide alarms).
  • Opened filters, respirator cartridges, or air quality components.

Products that do not meet these criteria may not be eligible for a refund or exchange.

2. Return Process

To initiate a return, please follow these steps:

Submit a Return Request

Complete our Return Request Form, or email us at info@newagecanada.com with your order number, reason for return, and any supporting documentation (such as photos of damaged items).

3. Return Shipping Costs

  • Defective/Damaged Products: If you are returning a product due to a defect or damage incurred during shipping, New Age Canada Inc. will cover the return shipping costs. Please contact us before shipping the item.
  • Other Returns: For all other returns, we can provide a return label for convenience, typically at a flat rate of $10, which will be deducted from your refund.

4. Refunds

Refunds will be processed within 7 business days of receiving and inspecting the returned item. Refunds will be issued to the original payment method used during checkout. You will receive an email confirmation once your refund has been processed.

  • Partial Refunds: If the returned product is not in its original condition, or if there are missing parts or accessories, a partial refund may be issued at our discretion.

5. Late or Missing Refunds

If you haven’t received a refund after 7 business days, please:

  • Check your bank account and credit card statement.
  • Contact your credit card company or bank, as processing times may vary.
  • If you’ve done all of this and still haven’t received your refund, please contact us at info@newagecanada.com for further assistance.

6. Exchanges

We do not offer direct exchanges. If you need a different product or size, please return the original item for a refund and place a new order for the desired product.

7. Sale Items

Sale items are eligible for return and refund under the same terms as regularly priced items, subject to the conditions outlined in this policy.

8. Non-Returnable Items

The following items are not eligible for return:

  • Custom Products: Items that have been personalized, made-to-order, or specially sourced for your request.
  • PPE (Personal Protective Equipment): Due to health and safety regulations, PPE cannot be returned.
  • Battery-Powered Devices: Products such as smoke and carbon monoxide alarms are not returnable once shipped.
  • Filters and Air Quality Components: Includes opened air filters, respirator cartridges, or similar items that affect air quality.

9. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@newagecanada.com. Provide your order number and photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

10. Return Address

Returns should be sent to the address provided by our customer service team when you request a return number.

11. Contact Information

If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us at info@newagecanada.com.

12. Changes to Return and Refund Policy

We reserve the right to update this Return and Refund Policy as needed. Any changes will be posted on this page, and the “Effective Date” will reflect the date of the latest update.